The primary responsibility of an organisation is their customers. Customers pay bills and fund businesses by patronizing them. As a result, customers expect and are entitled to receive full service for goods and services purchased.
CSM represents an effective platform for discussing and addressing customer service gaps and service recovery issues.
On the platform of CSM, complaints or commendations, as the case may be, would come in from the public about service providers or those who sell products, e.g. telecommunication companies, internet service providers, banks, higher institutions, government ministries and parastatals, GENCOs and DISCOs, etc.
What others say about us
Whatever the issues you have encountered with products used or companies dealt with, C.S.M is there to listen and follow up. They did me well.
I was assisted to get a lingering service issue with one of the telecom companies resolved in no time. Thanks C.S.M
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The best explanation to this is that too many companies…
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Know this. No matter how good your product or service is, the…
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Ways to Adopt It the customer service mindset! The customer…
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A happy customer experience relies on a happy customer team.…