Archive for month: August, 2018
Secrets to Getting a Response From the CEO
When a salesperson sends a message to a lower-level prospect, they can afford to try a stronger ask at first and then tweak it or scale back as necessary. But when you’re pitching to a CEO, Read more
Things not to say to customers/clients
Gone are the days where customer transactions only transpire in person or over the phone. These days, the modern customer expects help on their terms — whether that be via social Read more
New business is a process that takes time – Follow up
The goal of this business meeting follow up letter is to showcase your listening skills, ability to communicate, and understanding of the client’s specific needs. It should also help arrange Read more
Want to achieve a better brainstorming section?
What’s your reaction when you get an invite for a meeting? If your response is negative, you’re not alone. Most brainstorming sessions are inefficient, with a few people Read more
Train all employees to boost your service delivery
Training and preparing your employees is clearly the first step taken by a good management team, it is nevertheless advisable to focus on what type of training they Read more
Wish to strengthen Knowledge management?
To start with, are you aware that, knowledge management for customer service has always been a difficult proposition? It’s
Go the extra mile to connect with your customer
Do you know there are several ways of connecting closely with your customers? First you have Read more
Promote and expand your brand influence with good customer service
Wish to Strengthen Knowledge Management?
To start with, are you aware that, knowledge management for customer service has always been a difficult proposition? It’s