Every manager needs the feed back and suggestion because it creates high performers consistently is a crucial activity for every customer service manager, it provides insights which can be used to improve your products, services or staff interaction and offers the best way to measure customer satisfaction. This way, you get credit for the results you generate.
As we all know that every employee strives for professional growth and often this implies more than just money. The desire for challenging situations, bringing in substantial growth and going beyond personal capacities is what drives many employees to want to become high performers.
So as a manager, you can motivate fellow team members by holding them to higher standards, asking for more and lending them the support they need to get there. And as they start to meet these expectations with more efficiency and a renewed sense of purpose, ask them if they have the data, the tools, and support to carry out everything that’s expected out of them. And more importantly, ask them: “Do you get credit for the results you generate”?
Asking these questions frequently will help you generate a stream of ideas to continually improve your team’s and your customer’s experience. Act on the feedback and suggestions you receive to improve customer engagement and empower your employees to deliver exceptional service that will delight your customers. And finally, ask them if they are happy with what they get out of it.