If you constantly cannot get hold of a client and he doesn’t respond to your messages, there might be a problem. Of course the customer might be ill, busy, or Read more
In other to make your client fall in love with your business, learn to manage customer’s expectations. Far too many negative experiences with customers Read more
Ok, one good way you can make your clients fall in love with your business is to Read more
If you want a successful online business these days, it’s not enough to simply close the sale. You’ve got to help your customers fall in love with your business.
In fact, 81% of companies who provide great customer experiences and customer satisfaction do much better than their competitors, according to the 2009 “Customer Experience Maturity Monitor” report from the Peppers & Rogers Group.
Smart business owners know that every customer relationship lost, either to a competitor or otherwise, costs them an average of $289 each year.
And if you’re thinking you can just make up for that cost with new customers, think again. Turns out, it costs six to seven times more to acquire a new customer than it does to retain an existing one.
If you’re ready to help your customers fall in love with your business, then read on for the ways to do just that.
1. Recognize the Value of Word of Mouth Marketing.
Great word of mouth (WOM) is a priceless asset for any small business, and word of mouth marketing (WOMM) is hands-down the most effective and reliable type of marketing.
You know how the things you pay a lot of attention to and value most of all tend to increase in value? I’ve found that principle applies just as much to business as to the rest of life.
In my experience, when I really focus on and value the things that positive word of mouth does for my brand — either this blog or any of the successful businesses I’ve co-founded — that word-of-mouth buzz tends to increase.
So what exactly is word of mouth? How does it increase customer loyalty? And what does it have to do with making your customers fall in love with you?
Identifying your influencers and coming up with a story that is interesting, relevant and authentic that ladders back to qualities of your brand and then sharing that story as much as possible.
This is why you need to embrace WOM right now, place it in the center of your overall marketing strategy, and work hard to increase it.
How do you do that? Simple: make your customers fall in love with you. Happy and satisfied customers are much more likely to sing your brand’s praises to their family and friends, and will have a stronger brand loyalty.
Building a loyalty program designed to create raving fans is like drafting your best customers into a miniature marketing army — an army made up of devoted brand ambassadors who happily work around-the clock to get you more customers.
Well the fact is, in mediating, if you are contemplating a lawsuit, or perhaps just filed one, you have probably heard
The basic truth is, no matter how hard you work and how well you design solutions for customers, if you are weak in closing sales, you will suffer in your career. While closing Read more
Did you know that kind words are worth much and cost little. This creates opportunity: when you can’t out-spend the Read more
As a boss, you have to walk the talk and be part of the solution. Change begins from you. Did you know that to administer a good customer service, it actually starts from you
Following the situation of the country, to forge ahead one needs to define the target market. And yeah, given the current state of the economy, having a well-defined target market is Read more
Below are some interesting links for you! Enjoy your stay 🙂
189b Coperation Drive, Dolphin Estate, Ikoyi, Lagos