Tips from CSM you should know

Did you know that kind words are worth much and cost little. This creates opportunity: when you can’t out-spend the Read more

Good Customer Service Starts from the boss

As a boss, you have to walk the talk and be part of the solution. Change begins from you. Did you know that to administer a good customer service, it actually starts from you

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Define your target market

Following the situation of the country, to forge ahead one needs to define the target market. And yeah, given the current state of the economy, having a well-defined target market is Read more

Best to Work Smarter, Not Harder

It is no story anymore that when it comes to productivity at work we often focus on how long something takes to

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Set Yourself Up for Failure

This may sound awkward, but believe it or not, you have to set yourself up for failure. Overpromising is a wonderful way to set yourself up for failure. It is also a great way to put Read more