If you lose the Customer’s Confidence and You Lose the Customer

In today’s competitive business environment, a company can’t afford to lose a customer’s confidence. Maybe the customer will give the company a second, Read more

This is why a Satisfied Customer May Be Worse Than an Unsatisfied Customer

The basic truth is, customers are so conditioned that when we are asked questions like, ‘are you satisfied?’, they just say “Yes”. Think about your own Read more

Fix Your Processes to Avoid Moments of Misery

People’s best attributes often come out when their backs are against the wall. This is no less true in customer service than in other realms of life.

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Customer service culture: Hire for the attitude and train the skill

Are you aware that customer focused culture begins with people who want to do the right thing.  From Read more

Strategies for Creating a Customer Service Culture

The reason an organization can deliver good or bad customer service comes down to one thing; what is

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Celebrating the Impact of Customer Service Teams

This year, the theme for the celebration is “Everyday Heroes.” Day in and day out, our frontline customer service teams are Read more

Ways to Ensure Your Customer Service Is a Hit This Year

Happy customers remain loyal. And when they’re loyal, they continue to buy your products or hire your Read more

Customer Service Means Taking the HEAT

Are you good at taking the HEAT when your customers lose their cool?  If not, then you can’t be doing that Read more

Identifying the seven service wastes killing your business efficiency

You may already be aware of the  forms of waste in industries, but what about other industries where Read more

Could You Survive If 25% of Your Customers Left Tomorrow?

Most businesses are not designed on big enough margins to sustain this kind of a hit – yet they risk it every Read more