Is Your Focus on You or Your Customers?
Do you know that by focusing on your current customers, you gain the ability to understand the core components and interests of your most valuable clients. It’s About The Customer, Not You! Read more
Customers should be better not feel better
Fabulous Customer Service’ sounds user-centered but it’s often just a company-centered focus
If you lose the Customer’s Confidence and You Lose the Customer
In today’s competitive business environment, a company can’t afford to lose a customer’s confidence. Maybe the customer will give the company a second, Read more
This is why a Satisfied Customer May Be Worse Than an Unsatisfied Customer
The basic truth is, customers are so conditioned that when we are asked questions like, ‘are you satisfied?’, they just say “Yes”. Think about your own Read more
Fix Your Processes to Avoid Moments of Misery
People’s best attributes often come out when their backs are against the wall. This is no less true in customer service than in other realms of life.
Customer service culture: Hire for the attitude and train the skill
Are you aware that customer focused culture begins with people who want to do the right thing. From Read more
The Power of Saying Thank You
It’s often the customers who thank the people behind great customer service, and managers are the ones that usually Read more
Celebrating the Impact of Customer Service Teams
This year, the theme for the celebration is “Everyday Heroes.” Day in and day out, our frontline customer service teams are Read more
Ways to Ensure Your Customer Service Is a Hit This Year
Happy customers remain loyal. And when they’re loyal, they continue to buy your products or hire your Read more
Did you know, No Customer Service – No Sale
Okay let me ask, have you ever left a store without buying what you went there for? Make sure it doesn’t happen at your store or business. Read more