Choosing the perfect message to your customers

Recent trends indicate that most customers are handling more of the simple issues themselves with self-service technologies, while customer support agents are getting to the issues Read more

Tips from CSM you should know

Did you know that kind words are worth much and cost little. This creates opportunity: when you can’t out-spend the Read more

Good Customer Service Starts from the boss

As a boss, you have to walk the talk and be part of the solution. Change begins from you. Did you know that to administer a good customer service, it actually starts from you

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Set Yourself Up for Failure

This may sound awkward, but believe it or not, you have to set yourself up for failure. Overpromising is a wonderful way to set yourself up for failure. It is also a great way to put Read more