Things your bartender isn’t telling you

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Do you know that, asking for “light ice” means a weaker drink. …Asking to “make it strong” means nothing. …This is code for “ugh, I’m not making that mojito.” …You‘re not tipping enough. … They hate it when you wave your money. … Eye contact is the best way to get their attention. …Vermouth goes bad. …They have a “comp tab” for valued customers.

Okay below are what they want you to do but won’t tell you verbally. We want you to get drunk. 

Ever notice how mixed drinks are served with a wider straw by default, and always served in a standard rocks glass that only holds six to eight fluid ounces? These are classic tricks of the trade designed to get you to drink more quickly—and open your wallet more often. So always ask for a tall glass and opt for the thin straw to slow down your consumption a bit.

Find out how being polite plays to your advantage—and why you should always skip snacking on the fruit garnishes—with these pieces of advice.

 Politeness Leads to Service: A lot of bars have comp tabs, which allows me to give away drinks. It’s smart business and helps build a base of regulars.

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Meets your customer’s need with a designed experience

What is necessary is to listen to your customers: understand their needs, expectations and jobs to be done, and design an experience that meets those needs. The same goes for your employees.

This is why you have to upgrade your user, not your product. Value is less about the stuff and more about the stuff the stuff enables. Don’t build better cameras — build better photographers.
Fabulous Customer Service’ sounds user-centered but it’s often just a company-centered focus masquerading as user-centered. The role of customer service is to support and enable users to not just feel better, but to be better.

You will achieve this if you understand that, Customers long to interact with and even relate to employees who act like there is still a light on inside. Customers who love you won’t be able to stop raving about you. But you have to earn the right to their story first.
The magic formula that successful businesses have discovered is to treat customers like guests and employees like people, so the truth is all businesses need to be young forever. If your customer base ages with you, you’re Woolworth’s.

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Try to report or make public poor customer service experience

A complaint expressed via Twitter, especially with the hashtag of the company’s name together with ‘bad customer service’, is likely to get a very quick response.
Today, Twitter and Facebook are the go-to outlets for our protests, offering a convenient and faceless black hole of Insta-rage. It’s where you find pissed-off people tagging instances of #badcustomerservice, the charming SCREW-YOU-HOME-DEPOT crowd; and all those people who will never, ever, fly some aircraft again. But these are not places for action. They’re just venues to let off steam. “Sometimes all you need and the best you can do is vent,” Winch says. Transforming a wrong into a right is a learned skill that requires more than a quick tweet.

Once you’ve found the right person, whether face-to-face or via email, it’s show time. Start with something positive, because you don’t want them to think you’re just an angry person. This is usually a simple compliment (i.e. “I love your products . . . ”), and it never hurts to mention your shopping habits (“ . . . and I buy them all the time”). Then get to the point. Skip the drama, exclamation marks and hyperbole. Don’t allow yourself to be proven completely irrational.

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How to Enhance Your Status in Your Customer’s Eye

Whether you are selling a brand, product, or a service, the most important part of the sales cycle is the customer, and probably the ultimate goal for most business owners. What happens though, when your customers think or perceived your product as too expensive? You might think that lowering your prices, or increasing your marketing will do the trick, but this could just result in losing your customers’ interest or worse, losing the sale.

The best approach in this situation, one that should be considered from the beginning, is to elevate the value of your product or service, and brand. When a customer overlooks the price of a product or service, because of the benefits that impact them specifically, it is called perceived value.

This “value” varies between customers because everyone has different values and cultures. This technique helps to enhance the value of your product and make it worth so much in the eyes of others that the price will not matter. For example, luxury goods such as Cartier, Louis Vuitton, Prada or Rolex managed their brands equity and perceived value to command a high price tag, and they rarely have to offer discounts for their products.

Here are 4 simple ways to add value to your product or service:

Target Customer Values

Benefits Sell, Not Features

Provide Giveaways

Maintain a Positive Image

BEST ways to Complain About Bad Customer Service

In case you are not comfortable with the products and services you receive, below are the best Read more