Customer Service Power: 3 water companies face penalty after 2 million complaints

Report has it that, CCWater’s annual report shows households made more than 2.1 million calls to resolve problems last year.

Three water companies have been warned by a watchdog to improve their customer service as almost half of providers in England and Wales reported an increase in calls to resolve problems last year.

The Consumer Council for Water (CCWater) has asked Bristol Water, Surrey-based SES Water and Southern Water to provide quarterly reports highlighting the action they are taking to reduce complaints following their “relatively poor” performance.

CCWater’s annual report shows households made more than 2.1 million calls to resolve problems last year.
Southern Water has been asked to provide quarterly reports for a third successive year despite reducing written complaints by a fifth.

Bristol Water reported a 37% increase in “unwanted contacts” from customers to resolve problems and a 52% increase in written complaints, while SES Water reported a 21% rise in unwanted contacts.
Nine out of 21 water companies in England and Wales reported an increase in calls from customers to resolve problems, while four companies reported an increase in written complaints.

These goes to show that you should learn to report an unhealthy services or bad product.

The first thing you need to do is go to the company website and write Customer Service a letter explaining what happened. Don’t go in expecting a lot, but if you received rude service they will probably apologise and offer you some sort of discount to entice you back in.  If there is no Customer service, write to the manager or CEO. Direct your complaint to whoever is listed on the site and let them know specifically what happened, when it happened, and where it happened.  Many times problems can be resolved without a lot of fuss.

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