The primary responsibility of an organisation is their customers. Customers pay bills and fund businesses by patronizing them. As a result, customers expect and are entitled to receive full service for goods and services purchased.
CSM represents an effective platform for discussing and addressing customer service gaps and service recovery issues.
On the platform of CSM, complaints or commendations, as the case may be, would come in from the public about service providers or those who sell products, e.g. telecommunication companies, internet service providers, banks, higher institutions, government ministries and parastatals, GENCOs and DISCOs, etc.
What others say about us
Whatever the issues you have encountered with products used or companies dealt with, C.S.M is there to listen and follow up. They did me well.
I was assisted to get a lingering service issue with one of the telecom companies resolved in no time. Thanks C.S.M
https://i2.wp.com/customerservicemediator.com/wp-content/uploads/2020/01/service-recovery.jpg?fit=230%2C230&ssl=1 230 230 cusmed1 http://customerservicemediator.com/wp-content/uploads/2018/04/csmlogo-300x76.jpg cusmed12020-01-07 12:04:522020-01-07 12:05:04The Quickest Magic in Service Recovery
Acting quickly, taking responsibility, making an empowered decision,…
https://i1.wp.com/customerservicemediator.com/wp-content/uploads/2020/01/Putting-customers-first.jpg?fit=400%2C215&ssl=1 215 400 cusmed1 http://customerservicemediator.com/wp-content/uploads/2018/04/csmlogo-300x76.jpg cusmed12020-01-03 13:53:032020-01-03 13:53:17Customer Mission Statement: Put The Customer At The Center Of What You Do
The customer should never be an afterthought. Your customer’s…
https://i2.wp.com/customerservicemediator.com/wp-content/uploads/2019/12/Respond-immediately.jpg?fit=638%2C479&ssl=1 479 638 cusmed1 http://customerservicemediator.com/wp-content/uploads/2018/04/csmlogo-300x76.jpg cusmed12019-12-13 09:55:002019-12-13 09:55:14Implement Best Practices To Make Social Customer Service Stick
Respond immediately The reality is social media implies immediacy,…
https://i2.wp.com/customerservicemediator.com/wp-content/uploads/2019/12/skills.jpg?fit=1200%2C630&ssl=1 630 1200 cusmed1 http://customerservicemediator.com/wp-content/uploads/2018/04/csmlogo-300x76.jpg cusmed12019-12-04 16:08:082019-12-05 13:05:18Job brief for a customer service representative
The following are duties and responsibilities for a customer…