The primary responsibility of an organisation is their customers. Customers pay bills and fund businesses by patronizing them. As a result, customers expect and are entitled to receive full service for goods and services purchased.
CSM represents an effective platform for discussing and addressing customer service gaps and service recovery issues.
On the platform of CSM, complaints or commendations, as the case may be, would come in from the public about service providers or those who sell products, e.g. telecommunication companies, internet service providers, banks, higher institutions, government ministries and parastatals, GENCOs and DISCOs, etc.
What others say about us
Whatever the issues you have encountered with products used or companies dealt with, C.S.M is there to listen and follow up. They did me well.
I was assisted to get a lingering service issue with one of the telecom companies resolved in no time. Thanks C.S.M
https://i2.wp.com/customerservicemediator.com/wp-content/uploads/2019/01/customer-service-culture.jpg?fit=450%2C300&ssl=1 300 450 cusmed1 http://customerservicemediator.com/wp-content/uploads/2018/04/csmlogo-300x76.jpg cusmed12019-11-21 18:08:592019-11-21 18:09:14If You Don’t Take Care of Your Customers, Someone Else Will
Why you have to care for your customers The basic truth is,…
https://i2.wp.com/customerservicemediator.com/wp-content/uploads/2018/10/Listen.png?fit=400%2C400&ssl=1 400 400 cusmed1 http://customerservicemediator.com/wp-content/uploads/2018/04/csmlogo-300x76.jpg cusmed12019-11-06 06:41:252019-11-06 06:41:54Think like a customer to deliver the best Face-to-Face service
How can you think like a customer in other to deliver the best? You…
https://i0.wp.com/customerservicemediator.com/wp-content/uploads/2019/10/How-Healthy-Employees-and-Customer-Experience-Are-Connected.png?fit=700%2C400&ssl=1 400 700 cusmed1 http://customerservicemediator.com/wp-content/uploads/2018/04/csmlogo-300x76.jpg cusmed12019-10-28 13:29:512019-10-28 14:15:47How Healthy Employees and Customer Experience Are Connected
Did you know that prioritising your physical and mental…
https://i0.wp.com/customerservicemediator.com/wp-content/uploads/2019/10/customer-experience-strategy-2017-750x400.jpg?fit=750%2C400&ssl=1 400 750 cusmed1 http://customerservicemediator.com/wp-content/uploads/2018/04/csmlogo-300x76.jpg cusmed12019-10-28 12:09:512019-10-28 12:09:59Easy Way to Level Up Your Customer Feedback Program
Great impact of feedbacks. The only way to know if your customers…