The primary responsibility of an organisation is their customers. Customers pay bills and fund businesses by patronizing them. As a result, customers expect and are entitled to receive full service for goods and services purchased.
CSM represents an effective platform for discussing and addressing customer service gaps and service recovery issues.
On the platform of CSM, complaints or commendations, as the case may be, would come in from the public about service providers or those who sell products, e.g. telecommunication companies, internet service providers, banks, higher institutions, government ministries and parastatals, GENCOs and DISCOs, etc.
What others say about us
Whatever the issues you have encountered with products used or companies dealt with, C.S.M is there to listen and follow up. They did me well.
I was assisted to get a lingering service issue with one of the telecom companies resolved in no time. Thanks C.S.M
https://i1.wp.com/customerservicemediator.com/wp-content/uploads/2018/07/Customer-Notification-image.png?fit=576%2C373&ssl=1 373 576 Rita Aju http://customerservicemediator.com/wp-content/uploads/2018/04/csmlogo-300x76.jpg Rita Aju2018-07-08 15:11:402018-07-06 15:14:56Payment Issues could lead to bad customer service
One issue that can lead to bad customer service is, payment.…
https://i2.wp.com/customerservicemediator.com/wp-content/uploads/2018/07/bad-customer-service-1.jpg?fit=553%2C317&ssl=1 317 553 Rita Aju http://customerservicemediator.com/wp-content/uploads/2018/04/csmlogo-300x76.jpg Rita Aju2018-07-08 09:09:192018-07-06 15:11:09Bad customer service?
There’s a rule in business that you should 'fire' 10% of your…
https://i2.wp.com/customerservicemediator.com/wp-content/uploads/2018/07/1132007.large_.jpg?fit=443%2C267&ssl=1 267 443 Rita Aju http://customerservicemediator.com/wp-content/uploads/2018/04/csmlogo-300x76.jpg Rita Aju2018-07-07 12:05:392018-07-06 15:09:04How to identify a bad service
Not all customers are kings. Although there are plenty of service…
https://i1.wp.com/customerservicemediator.com/wp-content/uploads/2018/07/robos-e-humanos.jpg?fit=590%2C390&ssl=1 390 590 Rita Aju http://customerservicemediator.com/wp-content/uploads/2018/04/csmlogo-300x76.jpg Rita Aju2018-07-07 10:00:352018-07-06 15:05:10Bots are about to get better at customer support than humans
In 2018, AI-enabled bots will provide a better customer experience…