The primary responsibility of an organisation is their customers. Customers pay bills and fund businesses by patronizing them. As a result, customers expect and are entitled to receive full service for goods and services purchased.
CSM represents an effective platform for discussing and addressing customer service gaps and service recovery issues.
On the platform of CSM, complaints or commendations, as the case may be, would come in from the public about service providers or those who sell products, e.g. telecommunication companies, internet service providers, banks, higher institutions, government ministries and parastatals, GENCOs and DISCOs, etc.
What others say about us
Whatever the issues you have encountered with products used or companies dealt with, C.S.M is there to listen and follow up. They did me well.
I was assisted to get a lingering service issue with one of the telecom companies resolved in no time. Thanks C.S.M
https://i0.wp.com/customerservicemediator.com/wp-content/uploads/2018/06/salesclosingtechniques.jpg?fit=873%2C491&ssl=1 491 873 Rita Aju http://customerservicemediator.com/wp-content/uploads/2018/04/csmlogo-300x76.jpg Rita Aju2018-06-23 09:07:562018-06-19 13:25:14Closing Sales Techniques you should adopt
The basic truth is, no matter how hard you work and how well…
https://i2.wp.com/customerservicemediator.com/wp-content/uploads/2018/06/Human-Has-Rights-798799.jpeg?fit=256%2C320&ssl=1 320 256 Rita Aju http://customerservicemediator.com/wp-content/uploads/2018/04/csmlogo-300x76.jpg Rita Aju2018-06-12 13:12:582018-06-12 14:46:51Every Human Has A Right
Just so you be reminded of some of your human rights in Nigeria,…
https://i1.wp.com/customerservicemediator.com/wp-content/uploads/2012/01/customers3.png?fit=753%2C384&ssl=1 384 753 cusmed1 http://customerservicemediator.com/wp-content/uploads/2018/04/csmlogo-300x76.jpg cusmed12012-01-14 13:13:532018-06-04 15:01:24Tips from CSM you should know
Did you know that kind words are worth much and cost little.…
https://i2.wp.com/customerservicemediator.com/wp-content/uploads/2011/02/smiley_face.jpg?fit=370%2C370&ssl=1 370 370 cusmed1 http://customerservicemediator.com/wp-content/uploads/2018/04/csmlogo-300x76.jpg cusmed12011-02-17 21:11:582018-06-12 11:25:57Good Customer Service Starts from the boss
As a boss, you have to walk the talk and be part of the solution.…