Letting go of your first “problem client” can be an emotionally charged experience, but honestly it’s one of the most important milestones in your businesses.
It’s important because with each problem client, you’re able to get clearer view on what your “deal breakers” are and which customers are your ideal customers. So while you’ll never be able to filter out every “problem client” regardless of how good your client intake process is or how fine tuned your contact form is, letting them go does get easier with experience.
Here are things you should remember when ending the relationship.
- Politely explain the situation
- Focus on their interests
- Be professional, you never know where people will be 5, 10, or 15 years in the future.
- Set expectations of what next to expect.