Giving customers a seamless experience is the rule

Enhancing the client experience is by giving customers a seamless experience is Read more

Before you employ that staff, you might want to read this

There are lots of mistakes company do when they try to hire qualified people to deliver. Every company vows to have great Read more

Signs of Legendary Customer Service

We know from our research that if a company creates a high performance atmosphere and continually coaches and trains their employees,

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The best customer service sets the bar for all customer service

Customers know what good service is and their expectations today are formed by whoever gives them their best service experience, whether in Read more

Are You Keeping up with Your Customers?

I’ve got good news and bad news for you. The good news is that you no longer have to keep up with your competition; the bad news is that now Read more

Try to Enhance Your Status in Your Customer’s Eyes

So the first step will be marketing Through Your Customers’ Eyes Read more

5 Ways to Disrupt Your Competition with Customer Service

The concept of disruption is interesting. If you ask most business people to name a company that is known for being a disrupter, you’ll hear Read more

How to Create a Personalized Customer Experience

Today, marketers are taking personalization one step further to deliver personalized communications to customers based on real-time

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3 Secrets to “Wow!” Customer Service

Cindy Solomon reveals the secrets of amazing customer service – and how you can provide the same “Wow!” experience by following these

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Reasons not to take your customer service heroes for granted

It’s important to appreciate and listen to your front-line employees. During my customer service career, I have often heard the statement – “It doesn’t matter what I think, no one’s listening to

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