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Tips from CSM you should know

Did you know that kind words are worth much and cost little. This creates opportunity: when you can’t out-spend the Read more

Good Customer Service Starts from the boss

As a boss, you have to walk the talk and be part of the solution. Change begins from you. Did you know that to administer a good customer service, it actually starts from you

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Set Yourself Up for Failure

This may sound awkward, but believe it or not, you have to set yourself up for failure. Overpromising is a wonderful way to set yourself up for failure. It is also a great way to put Read more