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Ways to Disrupt Your Competition with Customer Service

How do you stand out while disrupting your competitors during a competition, if not the entire industry? How can you be the most convenient company in the world? So, here are ways you can compete – and disrupt – your competition:

………..Stop comparing yourself to your competitors……………

………..Be amazing on social media……………….

…………Respond quickly to every customer inquiry or comment – A quick response time can make a customer say, “Wow!”

Other convenience principles will help you create loyalty and gain market share.

Reducing Friction

Reducing friction means making it easier for the customer to do business with you. Amazon does this really well on their website by making it easy find the item you want. If you’re already in their system, you’re done in just one click. To make reordering simple, they have created dash buttons for hundreds of different brands.

When you are running low on a staple item such as laundry detergent or toothpaste, you just push a button and it is delivered within a day or two. They’ve made it so convenient, you don’t even have to go to your computer anymore. With the Amazon Echo, you can ask it to do everything from place an order with Amazon to turn on your TV.

Consider what Uber did to the taxicab industry. If you want a cab, you have to call the cab company and wait for the taxi, with no idea when they would show up or what the ride was going to cost to you. Then you had to pay for it manually. Uber reduced all of that friction, saving you time and aggravation.

Self-Service

Panera is an example of how self-service can actually prove to be more convenient for the customer. Instead of standing in line at the counter to place an order, Panera provides the option for customers to order and pay for their meal at a kiosk. When you place your order at a kiosk you are given a pager, then you take your seat at an open table.

The tables have sensors built into them;  when your order is ready, you don’t have to get up because the server already knows where to find you.  You might think with these advancements they wouldn’t need as many people standing at the counters and supporting customers, but they’ve never eliminated employees. Instead, they’ve moved the people at the counter to food delivery, allowing those employees to better engage with the customer.

Live Chat Improves Customer Satisfaction

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1: I recommend that you walk in your customers’ shoes

How long does it take for your call to be answered? Is it answered by a live person, or are you faced with an endless stream of options— Read more

As a leader, this is how you retain customers during disruption

The first thing you have to think about during a dispute is allow customers to talk. Allow angry customers to talk and express their feelings Read more

Ways to Deal with Angry Customers

The first thing you need to do with demanding and unreasonable customers is just to create calm. Create calm by using anti-inflammatory words and using words that show the customer that Read more

Reasons not to take your customer service heroes for granted

It’s important to appreciate and listen to your front-line employees. During my customer service career, I have often heard the statement – “It doesn’t matter what I think, no one’s listening to

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Common problems with weak customer journey maps

So we are going to discuss the common problems with week customer service journey. Now what are the common problems with weak customer journey maps? Read more

Using a map, add clarity and power to understand customer’s journey

Many organizations are using customer journey mapping to understand and improve the experience of their customers. But it can be confusing. Let’s clear up the confusion and see how you can

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One of the greatest gift you can give to a customer is the gift of attention

Do you know Why you have to Pay Attention To Your Customer Service? Because It Will Impact Your Revenue and it’s a gift to them.

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Easiest way to deal with refunds request

Today we’re talking about a very important, and sometimes upsetting subject: how to deal with refund requests and unhappy customers.And yes, this comes up for all of us no matter who we are Read more