This is why a Satisfied Customer May Be Worse Than an Unsatisfied Customer

The basic truth is, customers are so conditioned that when we are asked questions like, ‘are you satisfied?’, they just say “Yes”. Think about your own Read more

A Consistent 98% Customer Satisfaction (CSAT) isn’t Difficult to Achieve

Customer Satisfaction Score (CSAT). That’s a no-brainer. If you are measuring customer success then the first place to Read more

Can Live Chat Improve Customer Satisfaction?

Oh yes, live chat can improve customer satisfaction. Are you wondering why this is so? Let’s take a closer look at some reasons Read more

Why most customer satisfaction is not good enough

So in a world where nearly everyone walks around with a sophisticated, globally-networked

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