Posts

Celebrating the Impact of Customer Service Teams

This year, the theme for the celebration is “Everyday Heroes.” Day in and day out, our frontline customer service teams are Read more

When Sorry Isn’t Enough To a Customer

Did you know that, generosity is a good service policy whenever your customers need help. If they need help Read more

Better Ways to Improve the Customer Experience

The sum of all interactions between a customer and an organisation can be collectively termed as the organisation’s customer experience. It is Read more

Try to Enhance Your Status in Your Customer’s Eyes

So the first step will be marketing Through Your Customers’ Eyes Read more

Define your target market

Following the situation of the country, to forge ahead one needs to define the target market. And yeah, given the current state of the economy, having a well-defined target market is Read more