To establish trust, you need to Improve your security and make sure your customers feel safe when they shop with you We live in an era where everyone wants to do things at their convenience. Hence, ordering for things online, making complaints online or placing a call through to customer service, instead of taking a trip to the office of the service provider.
So to gain their trust, try to convince them without forcing them into anything. Give the customer the choice of decision by trying to understand the need of the customer and then make them understand how your product or services can help them out. Give the customer a choice
A staggering majority of consumers now expect businesses to proffer solution and support within few minutes of a complaint or inquiry—24 hours a day. And our smartphones and other internet-enabled mobile devices come into play. We see so many businesses now with websites, chat bots, customer care lines & social media handles. Most consumers reach out with the expectation that they can get an immediate response at the press or click of a button or at the sending of a message online.
But what happens when a consumer has a question, faces an issue with your service or product and you can’t provide an immediate response, solution or assurance of solution? You stand the risk of losing your customers and fail ultimately at providing a compelling customer experience.
A phone call or chat from a customer is an opportunity to establish trust with a customer. Use every connection – whether voice, sms, or online – as an opportunity to wow your customers and communicate your value.
Establishing trust can make a customer use your service or buy your products again. Every time a customer interacts with your company, it is a chance for you to exceed expectations. Therefore, it is only right that you inculcate the right attitude and empower your customer service staff with the right skills.
Unfortunately, even the best customer trust strategies require time and patience to cultivate. So, start now.