No matter the next big thing that comes along, truly understanding your customers is the key to giving them good service, it will always be a differentiator you can take to the bank.
Optimizing the customer experience is a great way to get new customers. It’s also one of the best ways of fostering customer loyalty.
Engaging with your customers in real-time has become more easily accessible thanks to new tools. Messenger is becoming an ever more popular customer service channel.
Getting your customers on the phone on a regular basis can help you go deeper into their pains, needs and challenges. You can schedules regular calls so you can fully understand what they love or dislike about your product.
As you work to keep your customers engaged during the first stages of the customer journey, think of your budding relationship as a two-way street. Encourage customers to share their thoughts and opinions by including a customer satisfaction survey into your email drip.